In any job, there are good and bad days.
Landing the role of a customer service team manager is an exciting opportunity.
How does that saying go? O yes, “teamwork makes the dream work!”. However, what happens if your team isn’t quite working as a team?
Here are 10 quotes that will help empower your team to finish the day strong and be the best they can be.
The quality of a sales manager has a profound impact on a sales team’s success.
Managing a small team is no small job. At times, it’s probably more difficult than managing a large one.
The customer care industry runs on empathy. For our customer care representatives at Nationwide Inbound, empathy is a survival skill. We train our employees from day one how to empathize with the customers they deal with on the phone. They have to understand what it feels like when their car windshield gets cracked or how frustrating it is when the furnace breaks down on a below-zero day. Empathy belongs in more than just our customer care center, though. In short, empathy is key to growing your business.