Keeping your employees motivated is an important component of your company’s culture. Their attitude can set the tone for your office dynamic and it is necessary for them to grow and enjoy their jobs.
The quality of a sales manager has a profound impact on a sales team’s success.
A company’s culture sets the tone for everything. Creating an experience that customers AND employees love is the building block for company success.
Companies frequently end up with employees that just don’t seem to perform the way you thought they would. Reasons can range from new hires that don’t have the skill set they lead you to believe, are lazy, late, or whose overall morale is not a good fit for the company. The consequences can go far beyond the trials of making up for what the bad hire is lacking, and can actually cost your company a large sum of money.
Managing a small team is no small job. At times, it’s probably more difficult than managing a large one.
Here at Nationwide Inbound, we are in a hiring boom. We’re always excited to bring in new customer care representatives who add a new energy to our already energetic team. But there’s always that lingering fear that we’ll hire the wrong fit. So to help you avoid the same mistake, and to remind ourselves, we’ve put together some information on the cost of a bad hire and what you can do to avoid one.
At Nationwide Inbound, we’ve learned that training your staff to deliver excellent customer service is no easy task, but it’s a necessary one. Today we are going to let you in on what we’ve learned so that your staff can became customer service experts too.