In the era of self-service, there is still a desire for a human touch.
Landing the role of a customer service team manager is an exciting opportunity.
Inspiring customer service loyalty to your brand, products, and services is a vital part of your company’s success.
When customers are angry, they require extra care.
The holiday season is a stressful time of year for everyone - shoppers, retailers, service providers and especially those in customer support.
The customer care industry runs on empathy.
It’s easy to form an opinion and even easier to form a misconception.