Light a spark with these tips to empower call center agents.
A company’s culture sets the tone for everything. Creating an experience that customers AND employees love is the building block for company success.
Boost your sales and become a better sales professional by adopting the Golden Rule mentality.
Define the success of your company with an unforgettable experience. By creating an culture customers want to come back to, you are developing a loyal customer base.
By following these customer service etiquette rules, a customer service representative can build customer loyalty and set your company apart from the competition.
A dash of sugar, spice and everything nice is the perfect representative combination.
Most marketers believe that the Customer Experience will be the primary driver of brand equity by 2020, if not sooner. Despite the shift to data-driven and automated marketing tactics, marketing leaders are not forgetting that most customers still want a personalized – albeit customized – experience. Even with the shift toward automation, something as simple as a phone call can make a big difference in the customer’s attitude toward your company. Here are three ways to engage your customers via a Customer Contact Center.