Light a spark with these tips to empower call center agents.
Make employees feel heard and appreciated by using these phrases!
In any job, there are good and bad days.
Landing the role of a customer service team manager is an exciting opportunity.
Making the switch to a new career is an emotional process no matter your age or career stage.
Not all customer service representatives were created equal.
In today’s workforce, it’s simply not enough to be highly trained in technical skills alone.