The hustle and bustle of the holidays is what makes the season so special, yet it doesn’t mean your small business has to get overpowered by the rush of holiday shoppers.
A sales representative’s job is to get from “How’s the weather?” to “Who do I send the contract to?”.
We often associate goal setting with the New Year, but goal setting is not a one time occurrence!
The customer care industry runs on empathy.
If you can avoid using any of these ten customer service phrases it may make your job a little easier.
Savvy salespeople are increasingly using LinkedIn as a primary source for their prospecting, which in return is making the prospecting process much smoother and faster.
Call centers are so much more than just someone sitting in a dark room answering phone calls. The customer contact centers of today are now technologically-advanced business partners with a goal of improving the customer experience.