Online reviews are a business’s greatest opportunities and challenges.
The holiday season is a stressful time of year for everyone - shoppers, retailers, service providers and especially those in customer support.
Social media can be your business’s best ally or biggest challenge in the realm of customer interactions.
A sales representative’s job is to get from “How’s the weather?” to “Who do I send the contract to?”.
The right interview questions will reveal more useful information about yourself than your work history.
One question we get frequently here at Nationwide Inbound is “what’s the difference between inbound and outbound call centers?”.
The customer care industry runs on empathy.