Not all customer service representatives were created equal.
It can take a lot of time and energy to sift through all the customer service research that has been published. That’s why we decided to compile 14 important customer service stats to help you provide better support.
How can a busy customer service representative wow every customer?
Join us as we revisit our top blogs of 2017!
Thank you notes don’t have to be elaborate or written on pricey letterpress paper, they simply need to be genuine and prompt.
Online reviews are a business’s greatest opportunities and challenges.
The holiday season is a stressful time of year for everyone - shoppers, retailers, service providers and especially those in customer support.