Social media can be your business’s best ally or biggest challenge in the realm of customer interactions.
A sales representative’s job is to get from “How’s the weather?” to “Who do I send the contract to?”.
The right interview questions will reveal more useful information about yourself than your work history.
One question we get frequently here at Nationwide Inbound is “what’s the difference between inbound and outbound call centers?”.
The customer care industry runs on empathy.
It’s easy to form an opinion and even easier to form a misconception.
If you can avoid using any of these ten customer service phrases it may make your job a little easier.