“Negotiating is a way of reconciling the various visions and needs of two parties, as well as an inevitable stepping stone to an improved future” (Entrepreneur). Negotiations happen all the time. It could be negotiating benefits in a job interview or striking a bargain with a new product vendor. The best negotiation outcomes are … Continue reading Becoming a Better Negotiator
“Making good decisions is a critical skill at every level.” -- Peter Drucker.
Outbound Business-to-Business calls are much more than just sales appointment calls.
Working in the customer service industry isn't always easy.
At some point in people’s careers, the word “help” can become a bad word.
Create a wow experience with these advantages of utilizing a contact center!
Light a spark with these tips to empower call center agents.