Writing a stand out job description is no easy task. It is the balance between describing the position and its necessary skills, while also selling both the position and the workplace culture to qualified candidates.
Wondering what you can do to make your boss feel special? Try one of these 5 celebration ideas.
Burnout hurts. It not only hurts the employee, but also the employer.
The customer care industry runs on empathy.
If you can avoid using any of these ten customer service phrases it may make your job a little easier.
Savvy salespeople are increasingly using LinkedIn as a primary source for their prospecting, which in return is making the prospecting process much smoother and faster.
Call centers are so much more than just someone sitting in a dark room answering phone calls. The customer contact centers of today are now technologically-advanced business partners with a goal of improving the customer experience.