FOR IMMEDIATE RELEASE
Thursday, June 20, 2019
Outstanding Service Earns Award of Excellence for 11th Consecutive Year
Nationwide Inbound Inc. wins coveted ATSI Award of Excellence and Call Center Award of Distinction
Nationwide Inbound Inc., of Freeport, IL has been honored with the exclusive ATSI 2019 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Nationwide Inbound Inc., was presented with the award at ATSI’s 2019 Annual Convention held at the OMNI Dallas Hotel, in Dallas, TX.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes response times, courtesy, accuracy and overall services to the client.
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.
The award started 23 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Nationwide Inbound was also honored with the prestigious 2019 ATSI Call Center Award of Distinction, which is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK over a six-month period.
“We are honored to receive the Call Center Award of Excellence for the 11th time and the Call Center Award of Distinction for the 6th time,” said Brian Stewart, President and CEO of Nationwide Inbound. “This is a result of hiring only the best individuals from a community that has a tradition of excellence and responsibility. We are proud to call Freeport our home.”
About Nationwide Inbound Inc.
Nationwide Inbound is located in Freeport, Illinois and operates as a 24/7 full service customer contact center serving hundreds of clients across North America.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.