Habits of Quality Support Managers


Landing the role of a customer service team manager is an exciting opportunity. With this role comes lots of change. You are now responsible for monitoring metrics, creating reports, and meeting with each of your team members one-on-one. Being promoted to a management role doesn’t guarantee success. It takes hard work and a dose of self-reflection to create new goals and habits that will allow you to be successful and bring out the best in others. So what are the habits of quality support managers?

Quality managers invest in others. They provide the necessary training to each individual team member and continuously strive to improve their quality of customer service.

Successful managers are good communicators. They actively listen, ask questions, and share beneficial information.

Respected managers have integrity. They demonstrate consistency between their words and actions which inspires others to trust them and their ability to lead.

Thriving managers use their resources. They ask for advice and look for different points of view when making big decisions.

Responsible managers handle conflict. They address difficult situations professionally & respectfully instead of avoiding conflict. They engage in difficult conversations, find resolutions and preserve relationships.

Effective managers have transparency. They admit their mistakes, learn from them and strive to do better in the future.  

Inspirational managers are the employees’ biggest fan. They show unconditional support and encourage their team every step of the way.

Organized managers properly delegate tasks. They know the strengths & weaknesses of their employees which allows them to assign roles with those qualities in mind.

Great managers rarely take credit for their successes. They pay homage to their colleagues and employees who are in the trenches next to them putting in the hard work.


“A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can.” – Frederick W. Smith


By: Rebecca Clausen

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