When customers are angry, they require extra care.
Not all customer service representatives were created equal.
Becoming a better listener sounds easy, but it can actually be surprisingly difficult.
It can take a lot of time and energy to sift through all the customer service research that has been published. That’s why we decided to compile 14 important customer service stats to help you provide better support.
Regardless of where you are in your career, mentors are helpful influences.
In today’s workforce, it’s simply not enough to be highly trained in technical skills alone.
Goals are the foundation of a sales team. They give direction, motivation and a destination.