The customer care industry runs on empathy. From day one, employees should be trained on how to empathize with the customers they interact with. Being able to understand what it feels like when a customer's windshield is cracked, or how frustrating it is when their furnace breaks down on a below-zero day makes for a … Continue reading Walk A Mile In Your Customer’s Shoes
The value of a customer is crucial to business performances. Inspire customer loyalty throughout your business with these tips!
“What you do makes a difference, and you have to decide what kind of difference you want to make.” -- Jane Goodall
"My goal is not to be better than anyone else, but to be better than I used to be." -- Dr. Wayne W. Dyer
Balancing work life and personal life can be tough.
“Negotiating is a way of reconciling the various visions and needs of two parties, as well as an inevitable stepping stone to an improved future” (Entrepreneur). Negotiations happen all the time. It could be negotiating benefits in a job interview or striking a bargain with a new product vendor. The best negotiation outcomes are … Continue reading Becoming a Better Negotiator
“Making good decisions is a critical skill at every level.” -- Peter Drucker.